Handa Homecare values your privacy and is dedicated to protecting your personal information and providing you with notice about what personally identifiable information we collect and how it is used, what choices you have regarding the collection, use and distribution of that information, the security procedures we implement to protect that information and what access you may have to correct any inaccuracies in the information we have collected from you.
What Information Is Collected,
We receive and store any information you enter on our Website or give us in any other way, such as via telephone, electronic mail, online or otherwise. For example, this information may be collected when you contact us for service provision.
Here are the types of information we gather:
Contact Information: We collect and retain personal contact information that you submit to us voluntarily and this includes, but is not limited to, your name, mailing address, web address, telephone number, and e-mail address. This information may include your full name, mailing address, phone number, email address, and, where provided, your fax number. Such contact information may be used, for example, to communicate with you when necessary with respect to services.
Assessment of needs: This is done during assessment of needs following a referral, family / friends will be on hand to assist with information gathering and also decision making particularly in the case of someone who lacks capacity and in need of care. The information gathered is then used to formulate a service user plan for staff to implement in the provision of care and support. This plan is reviewed after six months but if changes occur to the individual a review is carried out and the support plan updated to address those changes in order to meet the needs.
Telephone Recording and Monitoring: To ensure Handa Homecare customers receive quality service, Handa Homecare selects phone calls for recording and/or monitoring. These calls, between Handa Homecare customers (or potential customers) and employees, are evaluated by Handa Homecare representatives. This is to guarantee that prompt, consistent assistance and accurate information is delivered in a professional manner. In contacting Handa Homecare creating an account with Handa Homecare , or by otherwise utilising any Handa Homecare services, you hereby consent to any such call recording and/or monitoring.
How Personal Information Is Used
Our Use: We receive and store any personal information you enter on our Websites or give to us voluntarily in any other way and may use it to contact you from time to time. We take steps designed to ensure that only the employees who need access to your personal information to fulfil their employment duties will have access to it..
Electronic Mail: From time to time, Handa Homecare may use your personal information to contact you by electronic mail concerning our services. These communications are often intended to inform you of important information regarding your account and our services. If you do not want to receive email from us or our affiliates regarding new services, please click the link which is included at the bottom of any email you receive from us. However, in order to fulfil our service obligations to you, we will continue to send you emails regarding your account administration, as well as any necessary information, such as renewal notices and instructions. By providing us with your email address you consent to receiving communications from us electronically and all notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Protection of Handa Homecare and Others: We may release account and other personal information when we are required to do so by law, court order, subpoena or other government or law enforcement authority or regulatory agency, including CQC, in order to enforce or apply our Services Agreement or other agreements, or when we believe in good faith that disclosing this information is necessary or advisable, including for example, to protect the rights, property, or safety of Handa Homecare, our service users, or others.
How Long We Keep Your Personal Data
We keep information only for as long as we need it to provide you services, manage our business or as required by law or contract. Where you have a contract with us, we will retain your data for the length of the contract, and will further retain that information for a time period consistent with our legal or regulatory responsibilities, after you terminate all your services with us to resolve disputes, enforce our relevant Service Agreement, and to adhere to the technical and legal requirements and constraints related to the security, integrity and operation of the service. If you have any questions about how long we will keep your specific data, please contact us.
How We Keep Your Personal Data Safe
We work to protect the security of your financial information during transmission by using Secure Sockets Layer ("SSL") software, which encrypts the information you input on the Site. However, no method of transmission over the Internet or method of electronic storage is completely secure and we cannot guarantee its absolute security. You can further help to ensure your security by taking a few simple precautions. For instance, the use of passwords to access computer, and to be sure to sign off when finished using a shared computer, lockable cabinets for filing.
Limitation Of Liability
or go to our website https://www.handahomecare.co.uk