Homecare you can rely on
Assistance with personal care, eating and drinking, domestic chores, medication administration, meal preparation, escort to GP or Hospitals, assistance with shopping, Live - in care same gender carer.

About Us

Best Home-care in London and the South - East

Home-care is an essential service for your family and loved ones who perhaps need a bit of extra care on a daily basis in the comforts of their home. At Handa Homecare we offer home-care service for yourself, your loved ones, and your relatives whether they're dealing with a disability, an injury, or the effects of aging, our friendly carers can help whenever they need to ease the load of daily chores. They can also aid in maintaining your independence and maximise your quality of life. Our domiciliary care service is available across London and the South East for now but will soon be nationwide. If you are looking for a reliable home care service call us on 02085007199 or after hours mob. 07951241394 to find out more or visit our website https://handahomecare.co.uk/p>

or write to [email protected]

Compassionate and friendly carers

All our staff are qualified and experienced, they have training in food and hygiene. The carers we employ provide extremely high-quality care to service users of all ages and needs. One thing is for certain, you can rest assured that you or your loved ones will be treated with compassion and care in the comforts of your home. We guarantee that you will enjoy the friendly and engaging services of our team. We are here to help you maintain your independence, your comfort, and your confidence. Our staff are able to prepare light meals of your choice and in accordance with your dietary requirements. However small or large your needs are, we will help you achieve your goal..

Palliative / live-in care

We provide Live - in care services to disabled and recovering service users who suffered injuries to help them with daily errands like personal care and getting dressed, transfers and domestic chores. We provide specialist care to help with safe administration of medication. All our carers are trained in the safe administration of medication and have regular refresher courses to keep them updated with the current legislation. They are friendly and compassionate each and every time they interact with service users. At Handa Homecare we are aware of how frustrating it can be for someone to lose their independence, our staff are trained in person centred approach, they empathise and assist service users to maintain their independence for as long as they can with dignity and respect. The carers at Handa Homecare do not discriminate on the grounds of sex, age, disability, religion and sexual affiliation. They live with a service user for a week or two and will be on hand 24 hours a day to cater for your needs./p>

Handa Homecare Terms and Conditions

Terms and Conditions Definitions within these terms and conditions The “Company” refers to Handa Homecare “Hirer” refers to any individual or organisation who is contracted to be provided services by “the company” “Contract” refers to chargeable fees for services agreed between the “Company” and the “Hirer” these terms and conditions when agreed form the contract between the “Company” and the “Hirer” “Carer” refers to Handa Homecare staff who provide care to the “Hirer” All contracts for the provision of care from Handa Homecare staff are bound by these conditions listed below. The acceptance by the “Hirer” of services provided by Handa Homecare staff shall be deemed as acceptance to these terms and conditions 1. Charges • All charges are calculated by the number of hours worked by the Carer during the assignment. Any extra can be agreed between the individual and the company. • Included in the charges is: the Carers payment, national insurance contributions and where applicable, holiday pay entitlement. • The Company operates a payroll and deducts from sums paid to the Carer Schedule “E” income tax (PAYE), National Insurance primary contributions. The Company accounts to the HMRC for PAYE, primary National Insurance contributions and secondary National Insurance contributions in accordance with section 134 of the Income Cooperation taxes 1998 and paragraph 2 and 5 of the Social Security (Categorisation of Earners) 1978. • If the Carer is self-employed, a limited company or supplied through a limited company contractor, the company will pay all sums due without deducting National Insurance or Income Tax. 2. Price and payment terms • The “contract” price consists of the price per hour, this is paid by the “Hirer” for work carried out by the Carer supplied by the “company” The charge shall be the charge stated in the “Contract” • Payment in full for services provided shall be deemed due no later than 14 days after issuing of an invoice. (due date) All payments will be made by cheque, credit card, direct debit, bank transfer to the account of the Company at a bank nominated in writing by the Company. • The Company reserves the right at any time a deposit is agreed as a security before the final payment is due. An Administration fee is charged for a replacement / copy of invoice at a rate of £3.00 per copy. 3. Late Payment • If a payment is not received in full by the due date, the Company reserves the right to charge 10% on any overdue sums until the amount is paid in full. • The Company reserves the right to recover from the “Hirer” any expenses reasonably incurred by the Company during the collection of any overdue sum. • The Company will give 2 weeks’ notice of its intention to change its scale of charges. • The Company reserves the right to refuse to provide services in the event of your failure to make payment within the stipulated payment terms. • The Company shall be entitled to maintain an action for the total payment or balance thereof any time after the due date. 4. Waiver of Payment • In the event a Carer fails to meet the standards of the “Hirer”, the “Hirer” must notify the Company immediately. Where removing the carer can solve the issue then the carer will be replaced with a suitable him / her. The Company will agree to the charges set out in the contract being waived for the period of unsatisfactory service provided the “Hirer” contacts the Company within 24 hrs of the work commencing. 5. Timesheets • It is in your best interest to ensure that the timesheet covering work undertaken by the Carer is countersigned by you or on behalf of the service user. • Failure on your part to countersign the timesheet will not affect your liability to pay charges for services provided • The timesheet acts as a record of the time worked, on which charges are based and is final and binding, whether countersigned by you or not. • Any queries must be raised by you to the registered manager within 4 days of the carers last day of work. 6. Accommodation • You are required to provide suitable accommodation and meals for carers who are on Live In duties and suitable sleep and rest for the carer on sleep duties. • The cost of meals is or any benefit in kind to the carer is not deductible from the invoiced cost of providing service. 7. Alternative Carer • The Company cannot guarantee that the same carer will remain with you for the entire duration you require services. The Company will endeavour to find an alternative carer to be available to you but does not accept liability for its failure to do so. • If a Carer leaves prematurely, is a no show please contact our registered Manager immediately and a replacement carer will be provided as soon as reasonably practicable. 8. Equal Opportunity • The Company aims to provide equal opportunities to all the carers, service users, family and friends irrespective of age, gender, marital status, sexual affiliation, religion, ethnic origin, physical and mental disability, LGBT (Lesbian, Gay, Bisexual and Transgender) The Company works in line with the Equality Act 2010 9. Liability • The Company shall not be liable under any circumstances, for loss or damage, expense suffered or incurred arising from the “Hirer” or in any way connected to the Carer provided to the “Hirer” by the Company • Insurance – the Company has adequate insurance cover. 10. Permanent engagement of Carers • Where the “Hirer” needs to engage the Carer to direct employment, or introduce him/her to a third party for direct employment, the following conditions apply; First, the “Hirer” will notify the Company immediately, the “Hirer” will retain the services of the carer for a period of four weeks. The “Hirer” will pay the Company a sum of £4000.00 In addition to discourage such behaviour from clients the client will be charged £4000.00 in the event a client engaging a carer to work for them within 24hrs of leaving the company. 11. Services Provided • Upon agreement of contract, the Company will collect enough information about the work for which the carer is to be supplied as it is necessary for the purpose of selecting a suitable candidate for the work. • The Company endeavours to provide a complete service to the “Hirer” by matching the skills set of the Carer to the work that has been booked. • A work schedule is agreed by the “Hirer” and the “Company” prior to commencement of work • All the work carried out will be recorded on timesheet which the “Hirer” will countersign to confirm work carried out. Fuel Charges • In the event that the Carer use their vehicle to run errands with a service user during the course of their assigned work e.g. to shopping etc. The Carer will put in a fuel claim for mileage used whilst on duty. 13 . Termination of contract • If the “Hirer” wishes to terminate the contract, then the “Hirer” must give a minimum of 1 months’ notice of termination of the contract. The “Company “reserves the right to charge for 48 hours where adequate notice is not received. • The “Company” reserves the right to give 1 weeks’ notice of termination of the contract. 14. Holidays and Hospitals • The “Company” reserves the right to charge half the invoice the week the client is away either in Hospital or on holiday for a maximum of two weeks. 15. Force Majeure • The “Company” will endeavour to provide adequate services but should their ability to do so be interrupted or interfered with by an event of force majeure, then the Company’s obligation will be suspended while the interruptions continue. And the Company will not be liable to you for any loss you may suffer or costs incurred as a result of the interruptions or interference. For the purpose of this clause 15, an event of force majeure shall mean any cause beyond the control of the Company including but not limited to: strikes, lockouts, war, civil commotion, acts of God, fire, storm, floods. 16. Data Protection • In accepting these Terms of Business (and in accordance with the Data Protection Act 1998 ) you agree that the information you provided to the Company may be used by the Company contained in these Terms of Business and Employment Protection and Other Relevant Law and, in particular, that the Company may forward such information to Care Workers and keep records of such information in order to comply with the Conduct of Employment Agencies. You agree that the Company may use this information to conduct market research and to keep you informed of the latest Health Care developments, Legislation and policy changes and Company initiatives. Contact Handa Homecare on Website: www.handahomecare.co.uk Email: [email protected] Tel: 02085007199 Out of Hours: 07951241394 Or write to Handa Homecare Ltd 24 Aragon Drive Ilford IG6 2TS


Contents • Introduction • Handa Homecare Aims and Objectives • The Nature of Services Provided • Statement of Good Practice • Services provided • Quality Assurance • Names and addresses of registered provider and registered manager • Relevant qualification and experience of registered provider • Complaints Procedure • Health and Safety of carers Introduction At Handa Homecare we offer home-care service for yourself, your loved ones, and your relatives whether they're dealing with a disability or an injury, our friendly carers can help whenever they are needed to ease the load of daily chores. They can also aid in maintaining your independence and maximise your quality of life. Our domiciliary care service is available across London and the South East for now but will soon be nationwide. If you are looking for a reliable home care service call us on 02085007199 or after-hours mob. 07951241394 to find out more or visit our website https://handahomecare.co.uk/p> or write to [email protected] We achieve this by promoting a standard of excellence which embraces fundamental principles of good care practice that is witnessed and evaluated through the practice, conduct and control of quality care in the domestic environment Care is provided in partnership with service users, their family and friends and significant others respecting service users diverse needs and aspirations, preferences and choices. It is standard practice that a senior member of Handa Homecare visits the service user prior to commencement of service to carry out an assessment of needs. With information gathered a Care Plan is formulated detailing how best to meet the identified needs of the individual in a personalised way with dignity and respect. A copy of the finished Care Plan is given to the individual to read and confirm before it is implemented. Aims and Objectives of Handa Homecare Person centred care tailored to meet the needs of individuals forms the basis of services we provide at Handa Homecare and all staff are committed to meeting our aims and objectives, i.e. • To provide a service of the highest quality that will improve and maintain the overall quality of life to the service users in our care. • To ensure the service users wishes and values are respected in matters of religion and culture, marital status, political affiliation, sexuality and sexual orientation, race and ethnic origin, disabilities or impairments. • To match service users with their nominated carers as near as possible and to respect the need to change in the event they are not compatible. • To ensure all service users are involved in the preparation of their support plan which will be regularly reviewed and adjusted accordingly. Service users are made aware of the complaints policy, the procedure for making comments, compliments and complaints. Nature of Services Provided At Handa Homecare we have trained NVQ level II staff who work according to the service users plan of care. Each service user has an assessment of needs prior to service provision to determine what is important to them, the level of independence, what they can and cannot do, their wishes and aspirations are upheld. These assessments will be the information used to formulate a Care Plan that is person centred to the individual, respecting privacy and dignity whilst at the same time promoting independence. At Handa Homecare we believe that for services to be effective they should be based on sound values and principles and an understanding of the fundamental needs of the service users. Those values are: - Choice • Services are designed around the individual; they decide what is important to them and how they would like to achieve this. Some services due to individual constraints would undergo risk assessments to ensure the risks do not outweigh the benefits to the service user and is manageable. Recommendations are then put in place and activity(ies) commenced. Rights • The rights of service users are respected in line with the Equality Act 2010, they are protected against discrimination and reminded of the protection it serves. Service users have a right to be treated with dignity and respect in all interventions of care. Responsibilities • Service users have responsibilities themselves to ensure they participate in the formulation of their plan of care taking into account their own capabilities and constraints . Fulfilment and Risk taking • Service users are encouraged to take risks which are manageable after a risk assessment is done and recommendations documented to enable them to maximise their independence and fulfil their aspirations and goals. Communication • For the service to be effective service users have a right to speak out without fear of recrimination. After all, this is their care ‘there’s no me without me’ to ensure the service is personalised in order to promote independence. Confidentiality • It is not disclosing information about a service user to anyone who should not know or does not need to know. At Handa Homecare we ensure we abide by confidentiality policy. All confidential information about a service user is treated respectfully and their rights to confidentiality is respected and can only be shared on a need to know basis. Statement of good practice At Handa Homecare our philosophy is to reflect and promote the values that focus on the individual service user in a personalised way. We do this by: • Formulating a robust plan of care with the individual’s involvement to ensure they are at the centre of everything we do, after all it is their care, so they have a right to choose what activities they like doing which promotes independence and meets their needs. • Our staff thrive to ensure the fulfilment of aspirations, goals and ambitions of service users daily living needs including the chance to learn new skills are met. • Staff respecting the individuality of service users by not discriminating on the grounds of sex, sexual affiliation, race, age, ethnic origin, disability, political affiliation but by celebrating our differences. • Staff actively listening to the service users when interacting with them to meet their needs at all times. • Staffs good time keeping and not making any false promises they cannot keep. Services Provided Personal care • Assistance with washing, shower, bath, bed bath, dressing and undressing, denture care, grooming, transfers from chair to bed and bed to chair, assistance with use of commodes, incontinent pads changing, nail and hair care. Medication Administration • Assistance with the administration of prescribed medication to those service users who are unable to self-medicate. • Application of medical creams • Storage and disposal of medication. Meal Preparation + eating and drinking • Assistance with cooking meals according to dietary requirements. For service users who are unable to feed themselves, staff assist in this regard. Domestic duties • Assistance with laundry, ironing, bedclothes changing, hoovering, mopping, clean and pack away dishes, grocery shopping Living – In - Care • One staff lives with a service user for a period of e.g. one to two weeks alternating with other staff when on break. The staff will be assisting service user with all activities of daily living. This includes but is not limited to, personal care, transfers, eating and drinking, domestic duties, meal preparation, grocery shopping and any identified needs service users might have. Escort to Hospitals, GP/short holidays • Staff escort service users to GPs surgeries, Hospitals or short holidays both inland and abroad with prior arrangements. Quality Assurance At Handa Homecare we are committed to ensure that services we provide continue to meet the service users’ needs and we achieve this by carrying out satisfaction surveys with the service users, or face to face meetings with their family/ friends present, provide them the opportunity to make comments, complaints and compliments. We review each plan of care after six months or sooner should changes occur in service user’s wellbeing and the care plan is updated accordingly. Staff have regular supervision, staff meetings, training in order to keep informed and to enhance their knowledge and skills. Name and address of provider and registered manager. Tichaona Danha Handa Homecare Ltd. 24 Aragon Drive Ilford Essex IG6 2TS Tel: 02085007199 Website: www.handahomecare.co.uk email: [email protected] Out of hours Tel: 07951241394 / 07961162353 Qualifications: The responsible individual/ registered manager is Tichaona Danha, Company Director and can be contacted during office hours at the above address. • NVQ in Health and Social Care level II, III • Training, Assessment and Quality Assurance (TAQA) • Certificate in Management He completed the following statutory courses which are updated accordingly when required: • Dementia Awareness • Challenging Behaviour • Safe Administration of Medication level II • Basic Autism Awareness • Basic Fire Safety • Domestic Abuse Awareness • Equality and Diversity • Infection Prevention and Control • First Aid • Manual Handling • Safeguarding Adults at Risk • Safer Recruitment and Mental Capacity Assessment. Tichaona has around 20 years’ experience of working with young adults and elderly service users who due to age, sickness or disability are vulnerable and would find themselves very hard if not difficult to lead normal lives. He has worked with old people and those who portray the following conditions: • Dementia • Autism & epilepsy • Attention Deficit Hyperactivity Disorder (ADHD) • Learning Disability and physical disability such as stroke victims or those born with a disability. Staff Qualifications All Handa Homecare staff are fully qualified, have NVQ in Health & Social Care Level II or if they do not have on commencement of post they need to show proof that they are working towards one. Staff have on the job training in statutory courses such as: – Skills for Care Common Induction – Service user’s Needs (Person Centred Care Awareness) – Abuse Awareness – Role of Care Worker – Challenging Behaviour – Health and Safety – Safe Administration of Medication – Personal Care – Safeguarding Adults at Risk – First Aid – Manual Handling – Food and Hygiene – Infection Prevention and Control – Control of Substances Hazardous to Health (COSHH) – Reporting of Incidences and Dangerous Occurrences Regulations (RIDDOR) Specialist courses such as catheter care, Percutaneous Endoscopic Gastronomy (PEG) feeding are provided by staff who undergo special training in that field and deemed competent before attending to service users. Staff have regular one to one supervision where they clarify work related issues and identify training needs which links to their Personal Development Plans and enhances their knowledge and skills. Complaints, Comments & Compliments Quality service rests on the satisfaction of individual service users who are given forms on commencement of service to fill in either complaints, concerns, comments and/ or compliments whenever they need to. Types of feedback such as comments and compliments are usually positive and will be taken on board with a room for improvement of service. If it’s a complaint, then the Complaints Procedure highlighted below is to be followed. Service users are encouraged to complain without fear of reprisals should they find unsatisfactory practices. This together with other forms of feedback by the service users is the basis on which to attend to any shortfalls and make improvements to the service. Formal complaint will have a time for investigation and response to ensure issues are dealt with diligently to keep the service users satisfied. Complaints Procedure 1. Service users and their family and friends are encouraged to complain without fear of reprisals. 2. If the complaint is about the service provision then the first port of call is to talk to the staff member providing service. 3. If the problem cannot be resolved or if a service user feels staff is unable to offer solution, then they should contact Handa Homecare registered manager. 4. At this stage it would be regarded as a formal complaint so record it and send it in writing to the registered manager. 5. On receipt of a written complaint the manager response will be within a week acknowledging the complaint and the steps to be taken resolving it. 6. If no immediate solution is found the complaint is investigated fully and a letter written to you within three weeks the findings, actions taken and proposals on how to resolve your complaint. 7. The company Director will review all complaints to ensure a satisfactory conclusion has been reached. 8. It is Handa Homecare’s policy to review all concluded complaints after three months, the company Director contacts the complainant to ascertain that they are satisfied with the outcome and if the services have improved. 9. If somehow, you’re not satisfied with the outcome and your payment is being subsidised by the Council then you would be referred to the issuing authority, Customer Services of Redbridge Council but if you’re paying privately then you would be referred to; Local Government and Social Care Ombudsman, you can either call on 0300 061 0614 and get a postal address and write or email them at www.Igo.org.uk Refusal of care circumstances Sometimes there can be situations where refusal to provide care is the solution. This could be as a result of one or more reasons why care could not be provided. It could be • The home is not safe to work in (environmental factors) • Service user suffers from diseases which could be infectious • The service user’s behaviour would be deemed as unsafe for staff to work in These are circumstances in which services would be withdrawn and is a consequence of risk to the health and safety to service users as well as carers. In the event that a staff is off sick we would endeavour to find cover and ensure compatibility with service users in order to limit staff turnover which is not to favourable to service provision. Contact: Tichaona Danha Handa Homecare on Tel: 02085007199 Out of hours: 07951241394 / 07961162353 Website: www.handahomecare.co.uk Email: [email protected]


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  • By appointment only
  • Free consultation
  • 24/7 availability
  • interpreters available on request at assessment
Spoken LanguagesEnglish



I am writing on my mother's behalf Janet Hinds because she is suffering from early stages of dementia. Aragon care staff are professional in their approach and they treat my mother with dignity and ...

Mrs Janet Hinds

Best carers for a mile. They are punctual and they listen to what I ask them, they are smart and polite.

Mr Alex Hooper

the staff are excellent, they cook my country food and know what i need. Keep it up.

Mrs Mary Roach

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Care Services & Assisted Living

Personal Care

per hour, minimum 1 hour
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09:00 - 17:00


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09:30 - 13:00